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This certificate prepares working clinicians and administrative support staff in health care organizations to implement quality-improvement initiatives and manage populations of patients to optimize efficiency and effectiveness of care and services. Participants acquire the knowledge and ability to work in interdisciplinary health care teams using the tools and techniques of statistical process control and selected methods and tools from operations research and quality improvement. In addition, they use information management technology and qualitative decision-making applications to identify opportunities for clinical and administrative improvement, support decision-making optimization, and improve health-service outcomes for identified populations.

This graduate certificate may be pursued only on a part-time basis.


Applicants must meet the admission standards and application requirements specified in Graduate Admissions  and must apply using the online Application for Graduate Admission. The application process is competitive, and applications are considered for the fall and spring semesters. For application deadlines and detailed application requirements, refer to the CHHS Admissions website.


For policies governing all graduate certificates, see AP.6.8 Requirements for Graduate Certificates.

Banner Code: HH-CERG-QIOM

Certificate Requirements

Total credits: 15-18

Candidates must have a minimum GPA of 3.00 in coursework, with no more than 3 credits with a grade of C, to earn the certificate. 

Required Courses

HAP 647Regulatory Requirements for Health Care Systems3
HAP 686Quality Improvement in Health Services3
HAP 730Health Care Decision Analysis3
Select one from the following:3
Introduction to Biostatistics
Statistics in Health Services Management
Approaches to Quantitative Data Analysis in Health Care Research
Research Methods for Social Workers
Total Credits12


Select one from the following:3
Health Care Databases
Advanced Statistics in Health Services Research I
Health Economics
Health Data Integration
Management of Health Information Systems
Program Evaluation for Social Workers
Total Credits3

Additional Coursework

Required for students who do not already possess the requisite knowledge and skills. Decisions about this requirement are made by the department at the time of admission.

HAP 678Introduction to the U.S. Health System 13
A course in basic computer skills (credit or noncredit)

Required for students without recent working experience in the U.S. health system.